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EddyPham's avatar

Great read Ken, and where I have resided for the past 3+ decades.

Building a business is very different from doing the business, and your blueprint breaks that down in a way most founders need to hear. After 30+ years launching products, campaigns, and now building an entire ecosystem with Infortum, I’ve learned those same lessons — usually the hard way.

A few thoughts from my side of the world:

1. Foundation before fuel.

In the infomercial industry, you could never “scale” a campaign until every part of the offer, fulfillment, and customer journey was airtight. If the foundation cracks when you turn the volume up, the whole machine collapses. Your article nailed that.

2. Systems beat heroics.

I’ve been the “quiet voice” behind over 160 product launches. The ones that became category killers weren’t the ones with the flashiest ads, they were the ones with repeatable systems on the backend. A good offer can sell; a good system lets you sleep at night.

3. The offer itself is the first system.

Most founders try to scale before they have a tight offer. A confused offer never scales. Clarity, benefit, proof, that’s the engine.

4. Culture is the multiplier.

Whether it was my old DRTV teams or my current build at Infortum, I’ve learned that culture determines whether the business grows with you or breaks without you. People underestimate this part of the blueprint.

5. Iteration is a survival skill.

In my world, change isn’t an emergency, it’s the job. The best businesses bake the “pivot process” into the foundation instead of reacting only when something fails. Your blueprint is solid. It reminded me that the real goal isn’t just to grow, it’s to build something that doesn’t fall apart when you’re not holding it together with both hands.

Appreciate you putting this out there.

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