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EddyPham's avatar

Ken, I couldn’t agree more.

Three decades of building and launching products has taught me one thing. Products can be copied. Features can be copied. Even pricing can be copied.

What can’t be copied is the years spent understanding the customer, the countless failures that taught you what actually matters, and the position you’ve earned by solving real problems consistently.

It’s one of the reasons Infortum isn’t just a smart card or another fintech app. The card is only the visible piece. The position is built around helping people save money, send money, spend smarter, and giving them ownership of their own data. That’s a much harder thing to replicate than a feature list.

The companies that last don’t win because they built something first. They win because they built something people trust.

Excellent read, Ken.

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